Terms of Service

AdminSystem is a hosted IT management platform (RMM, PSA, documentation, remote support, and related tooling) offered on a subscription basis. Features and plan limits are described on our pricing page and may evolve over time. We may add, change, or remove features, and we will avoid materially degrading paid features during a paid term without notice.

You must be at least 18 and able to form a binding contract. You are responsible for your account, for the security of your credentials, and for all activity under your workspace. Enable multi-factor authentication and notify us promptly at security@psadesk.com of any suspected unauthorized access.

• Paid plans are billed in advance on a monthly or annual cycle and renew automatically until cancelled.
• You authorize us and our payment processor (Stripe) to charge your payment method for all fees, including applicable taxes.
• You may cancel at any time from Settings → Billing; access continues through the end of the current paid period.
• Monthly fees are non-refundable. Annual prepayments are non-refundable except where required by law or expressly stated.
• We may change prices with at least 30 days' notice; changes take effect on your next renewal.
• Fees not paid when due may result in suspension after notice and a reasonable cure period.

Free tiers and trials are provided “as is” and may be modified or discontinued. We may apply usage limits (e.g., seats, endpoints) and may suspend free workspaces that are dormant or that abuse the Service.

You agree not to, and not to permit others to:

• Use the Service unlawfully, or to store or transmit infringing, defamatory, or unlawful material.
• Probe, scan, or test the vulnerability of systems you are not authorized to assess, or use the agent/remote tooling against devices without authorization.
• Interfere with or disrupt the integrity or performance of the Service, or attempt to gain unauthorized access.
• Resell or provide the Service to third parties except as permitted for your own managed-service clients under your account.
• Reverse engineer the Service except to the extent that restriction is prohibited by law.

The Service includes powerful administrative and remote-access capabilities. You are solely responsible for obtaining all authorizations required to manage the endpoints, networks, and accounts you connect.

As between the parties, you own all data you and your end users submit to the Service (“Customer Data”), including tickets, documentation, asset records, and agent telemetry. You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service. Our processing of personal data within Customer Data is governed by our Data Processing Addendum.

We and our licensors own the Service, including its software, design, and trademarks. Except for the rights expressly granted here, no rights are transferred to you. Feedback you provide may be used by us without restriction or obligation.

The Service can connect to third-party products (e.g., Microsoft 365, payment, backup, and security vendors). Your use of those products is governed by their terms, and we are not responsible for them. You authorize us to access and exchange data with them as you direct through the integration settings.

Each party may receive non-public information of the other. The recipient will protect it with reasonable care and use it only to perform under these Terms, excluding information that is public, independently developed, or rightfully received from a third party.

We will provide the Service with reasonable skill and care. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted or error-free.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR DATA. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms, or your failure to obtain authorizations required to manage connected systems, except to the extent caused by us.

These Terms apply while you use the Service. Either party may terminate for material breach not cured within 30 days of notice. We may suspend access immediately to address a security risk, legal requirement, or non-payment. On termination, your right to use the Service ends and we will make Customer Data available for export for 30 days, after which it may be deleted (see the DPA for details).

We may update these Terms. For material changes we will provide at least 30 days' notice (e.g., in-app or by email). Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of the jurisdiction in which we are established, excluding its conflict-of-laws rules, and the courts of that jurisdiction have exclusive venue, unless mandatory consumer law provides otherwise. (Insert your governing jurisdiction and any arbitration election here.)

• Assignment: you may not assign these Terms without our consent, except to a successor of your business; we may assign to an affiliate or in connection with a merger or sale.
• Severability: if a provision is unenforceable, the rest remains in effect.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control.
• Entire agreement: these Terms, the Privacy Policy, and the DPA are the entire agreement and supersede prior agreements on this subject.
• Notices: we may give notice via the Service or to your account email; send legal notices to legal@psadesk.com.

Questions about these Terms: legal@psadesk.com.